Contact Us | Med Mart Supply
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Med Mart Supply A DBA of Queen City Med Mart
Business Address
10780 Reading RoadCincinnati, OH 45241United States
Contact Our Team
(844) 958-4050
[email protected]
Store Hours: Mon - Fri, 9am - 8pm ET
Sat: 10am - 3pm ET
Sun: Closed
Need Assistance?
Customer support is available during business hours. If you reach out after hours, we’ll get back to you the next business day, within 24 hours.
QUESTIONS
Frequently Asked Questions
- Orders & Order Tracking
- Shipping & Delivery
- Returns & Refunds
- Payments & HSA/FSA
- Products & Availability
- Account & Business Customers
Frequently Asked Questions
Where can I find my order number?
Your order number is included in your order confirmation email. If you created an account, it may also be available in your order history. Have this number ready when contacting customer service.
Why did I receive only part of my order?
Because our catalog includes products that may ship from different warehouses or suppliers, an order can arrive in multiple packages. Tracking details may be sent separately for each shipment. Contact us if the shipment information does not explain a missing item.
How do I place an order on Med Mart Supply?
Browse or search for the products you need, choose the available options and quantity, and add them to your cart. When you are ready, proceed to checkout, enter your shipping and payment information, review the order, and submit it. You will receive an order confirmation after the order is placed.
Do I need an account to make a purchase?
An account may make it easier to view order history and manage future purchases. If guest checkout is offered, you can also place an order without creating an account.
How can I track my order?
When tracking is available, we will send it to the email address used for your order. If you have an account, tracking may also appear in your order history. Some orders ship in more than one package, so you may receive multiple tracking numbers.
Can I modify or cancel my order after placing it?
Contact us as soon as possible. We will try to help, but orders may begin processing quickly and changes or cancellations are not guaranteed after an order has been submitted. Supplier-direct and special-order items may have additional restrictions.
Frequently Asked Questions
How much does shipping cost?
Shipping charges are shown during checkout before you place your order. Free standard shipping is available on orders of $49 or more where applicable; some products, destinations, or delivery services may be excluded.
Do you offer free shipping?
Yes. Orders of $49 or more qualify for free standard shipping where applicable. Oversized, heavy, supplier-restricted, expedited, or certain destination shipments may have additional charges that will be shown at checkout.
When will my order ship?
Most orders ship within 1 business day. Processing can take longer for certain products, supplier-direct shipments, backorders, special orders, weekends, or holidays. We will share tracking when it becomes available.
How long will delivery take?
Delivery time depends on the product, destination, shipping method, and fulfillment location. Any estimate shown at checkout or in tracking is an estimate and can change after the carrier receives the package.
Will all items in my order arrive together?
Not always. Items may ship from different warehouses or directly from suppliers, so you may receive more than one package and tracking number. You are charged only according to the final order and shipping terms shown at checkout.
Can I change my shipping address after ordering?
Contact us immediately. We may be able to update the address before processing begins, but changes are not guaranteed once an order has entered fulfillment or shipped. Carrier restrictions may also apply.
Frequently Asked Questions
What is Med Mart Supply's return policy?
Returns are generally accepted within 30 days, subject to product condition and manufacturer or supplier restrictions. Contact us before sending an item back so we can confirm eligibility and provide return instructions. Some returns may require an RMA. Return Policy
How do I start a return?
Contact customer service with your order number, the item you want to return, and the reason for the return. We will confirm whether the item is eligible and provide instructions. Do not send a return until you receive any required authorization or RMA.
Do I need an RMA to return an item?
An RMA may be required for your return. Contact us before shipping anything back, and follow the return instructions provided. Returns sent without required authorization may be delayed or refused.
Which items cannot be returned?
Certain opened hygiene items, hazardous products, special-order items, and products restricted by a manufacturer or supplier may be non-returnable. Eligibility can vary by product, so contact us before opening or returning an item if you are unsure.
What should I do if my item arrives damaged or defective?
Contact us within 5 business days of delivery. Keep the product, packaging, and shipping materials, and be ready to provide your order number and photos if requested. We will review the issue and explain the available next steps.
When will I receive my refund?
After an eligible return is received, inspected, and approved, refunds are typically issued within 5–10 business days. Your bank or card provider may need additional time to post the credit.
Are return shipping or restocking fees charged?
Med Mart Supply does not charge restocking fees. Return shipping costs depend on the reason for the return and the product's manufacturer or supplier terms. We will explain any applicable charges when your return is authorized.
Frequently Asked Questions
What payment methods do you accept?
Available payment methods are shown at checkout. Select your preferred option and complete the requested billing information before submitting the order.
Does Med Mart Supply bill Medicare, Medicaid, or insurance?
No. Med Mart Supply is a private-pay retailer and does not bill Medicare, Medicaid, or private insurance. You are responsible for payment at checkout. If you plan to seek reimbursement, check with your plan before purchasing; reimbursement is not guaranteed.
Why was my payment declined?
A payment may be declined because of billing details, available funds, card restrictions, or an issuer security check. Review the information entered and contact your card issuer if the issue continues. You may also try another payment method offered at checkout.
How do I use a promo code?
Enter the promo code in the designated field during checkout and apply it before placing your order. Promotions may have dates, product exclusions, or other terms. If a valid code does not apply, review its terms or contact us before completing the purchase.
Can I use HSA or FSA funds for my purchase?
Eligible purchases may be completed with HSA or FSA funds through TrueMed. Eligibility depends on the product and your plan. Follow the TrueMed option when shown and keep your documentation for your records.
Frequently Asked Questions
How can I tell whether a product is available?
Product pages show the latest availability information we have, but inventory can change and some items are fulfilled by suppliers. If an item becomes unavailable after you order, we will contact you with available options.
Why does availability or shipping vary by product?
Med Mart Supply offers a broad catalog fulfilled through multiple warehouses and suppliers. Stock, processing time, packaging, and shipping options can therefore vary by item. Check the product page and checkout details for the most current information.
Can product packaging or appearance differ from the website image?
Manufacturers may update packaging, labeling, or product appearance without immediate notice. The product's core specifications should match the listing, but review the label and instructions you receive before use. Contact us if the item appears materially different from what you ordered.
How do I know how many items are included in a case or pack?
Review the unit, pack, case quantity, and product details on the product page before ordering. Packaging can vary by manufacturer. If the quantity is unclear, contact us with the product name or item number before purchasing.
Can you help me choose the right product?
Our team can help clarify listed features, sizing, compatibility, packaging, and availability. We cannot provide medical advice or diagnose a condition. For clinical guidance or questions about whether a product is appropriate for you, speak with a qualified healthcare professional.
Frequently Asked Questions
How do I create an account?
Select the account or sign-up option and enter the requested information. After creating an account, you may be able to view order history and manage saved details, depending on the features available at launch.
What should I do if I forgot my password?
Use the password-reset link on the sign-in page and follow the instructions sent to your email. If the message does not arrive, check your spam folder and confirm that you entered the email associated with your account.
Do you offer business accounts or business pricing?
Yes. Med Mart Supply supports business customers. Contact us to discuss your organization, purchasing needs, account options, and any pricing that may be available. Eligibility and terms can vary. Business Accounts
Can tax-exempt organizations purchase from Med Mart Supply?
Yes, eligible organizations may request tax-exempt purchasing. Submit the required exemption documentation for review before placing a tax-exempt order. Approval and applicable tax treatment depend on the documentation and jurisdiction.