At Med Mart Supply, we work to process and ship orders as quickly and reliably as possible. Because we offer thousands of products from a variety of manufacturers and fulfillment locations, shipping methods, processing times, and delivery dates may vary by product and destination.

The information below explains what you can expect when ordering from Med Mart Supply.

Orders are generally processed during normal business days, Monday through Friday, excluding holidays.

Processing time may vary depending on product availability, order verification, fulfillment location, and other factors.

Orders placed after normal business hours, on weekends, or on holidays may begin processing on the next business day.

Once an order has entered the fulfillment process, we may not be able to change or cancel it.

Shipping and delivery estimates provided during checkout are estimates and are not guaranteed unless specifically stated otherwise.

Delivery time depends on several factors, including:

• Product availability
• Fulfillment location
• Customer delivery address
• Shipping method
• Carrier transit times
• Weekends and holidays
• Weather and other carrier disruptions
• Oversized or special-handling requirements

Some orders may arrive sooner or later than the original estimate.

Applicable shipping charges are displayed during checkout before you place your order.

Shipping costs may vary based on the products ordered, order size, weight, destination, fulfillment location, and shipping method.

Certain oversized, heavy, hazardous, or special-handling products may have additional shipping charges.

Med Mart Supply products may ship from multiple fulfillment locations.

As a result, an order containing multiple products may arrive in more than one package and on different days.

You may receive separate tracking numbers for different portions of your order. A partial delivery does not necessarily mean items are missing from your order.

There is generally no additional shipping charge to the customer simply because we divide an order into multiple shipments.

When tracking information becomes available, it will generally be provided by email or through your order information.

Please allow time for the carrier to receive and scan the package. Tracking information may not update immediately after a shipping label is created.

If your order contains multiple shipments, each shipment may have its own tracking number.

Product availability can change quickly.

Although we make every effort to provide accurate availability information, an item shown as available may occasionally become unavailable after an order is submitted.

If an item cannot be fulfilled, we may contact you regarding the order, cancel the affected item, issue an applicable refund, or provide other available options.

Some products may become temporarily unavailable or backordered.

Backordered items may ship separately when inventory becomes available. Delivery estimates for backordered products are subject to change.

If we are unable to fulfill an item, we may cancel the affected portion of the order and issue a refund to the original payment method.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Phone number and contact information

Once an order enters fulfillment, we cannot guarantee that the shipping address can be changed.

Additional charges resulting from an incorrect or incomplete address, address correction, refused shipment, or unsuccessful delivery may be the customer’s responsibility.

Some products and shipping methods may not be available for delivery to PO Boxes.

A physical street address may be required for certain products, carriers, oversized shipments, or expedited shipping methods.

Please inspect your order promptly after delivery.

If your package or product arrives damaged, contact Med Mart Supply Customer Service within 5 business days of delivery.

Please keep:

• The damaged product
• The original shipping carton
• All packaging materials
• Shipping labels
• Packing slips and documentation

We may request photographs of the product and packaging to document the damage and assist with the claim.

Please do not discard damaged products or packaging until we provide further instructions.

If you receive an incorrect item or believe an item is missing from your shipment, contact us within 5 business days of delivery.

Before reporting an item as missing, please check your tracking information. Orders containing multiple products may be divided into separate shipments and arrive on different days.

We will review the shipment and work to resolve confirmed fulfillment errors.

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the shipment.

If the package still cannot be located, contact Med Mart Supply Customer Service so we can review the shipment and determine the appropriate next steps.

Carrier investigations may be required before a replacement or refund can be issued.

While we work with our fulfillment partners and shipping carriers to provide reliable delivery, some circumstances are outside our control.

Delays may occur due to:

• Severe weather
• Carrier disruptions
• Natural disasters
• Holidays
• High shipping volumes
• Transportation interruptions
• Incorrect or incomplete addresses
• Product availability
• Other circumstances outside our reasonable control

Med Mart Supply is not responsible for carrier delays outside our control, but our Customer Service team will assist when possible.

Please contact Med Mart Supply before refusing a shipment.

Orders that are refused, returned to sender, or deemed undeliverable may be subject to return shipping charges, carrier fees, supplier fees, or other applicable costs.

Any applicable refund will be processed after the merchandise has been returned and accepted, less any applicable charges.

Certain oversized, heavy, hazardous, or special-handling products may require different shipping methods, additional processing time, special delivery arrangements, or additional shipping charges.

Any applicable shipping options or charges will be communicated during checkout or before fulfillment when possible.

Certain products may be subject to manufacturer, carrier, regulatory, geographic, or supplier shipping restrictions.

We reserve the right to cancel an order or an affected product if it cannot legally or reasonably be shipped to the requested destination. If an item is canceled for this reason, an applicable refund will be issued.

We process orders quickly, so cancellation requests should be made as soon as possible.

We cannot guarantee that an order can be canceled or modified after it has been submitted. Once an order has entered fulfillment or shipped, it may need to be handled according to our Return Policy.

If you have questions about an order, tracking information, delivery, or a shipping issue, please contact Med Mart Supply Customer Service.

Having your order number available will help us assist you more quickly.