At Med Mart Supply, we want you to be satisfied with your purchase. We accept returns on most eligible products within 30 days of delivery, subject to the conditions and exclusions below.

Because we offer products from a wide range of manufacturers and suppliers, return eligibility may vary by product. Certain medical, hygiene, hazardous, special-order, and manufacturer-restricted products cannot be returned.

Most eligible products may be returned within 30 days of delivery.

To be eligible for a return, products generally must be:

• Unused and unopened
• In new and resalable condition
• In the original manufacturer’s packaging
• Complete with all parts, accessories, manuals, and packaging materials
• Free from damage, markings, labels, or alterations not present when the product was received

A return request must be submitted within the applicable return period.

Please contact Med Mart Supply before returning any product.

Some products require a Return Merchandise Authorization (RMA) and specific return instructions. Our Customer Service team will confirm whether your product is eligible for return and provide the appropriate instructions and return address.

Do not return an item to the address shown on the original shipping label unless instructed to do so by Med Mart Supply. Products may ship from different fulfillment locations, and unauthorized returns may be refused or may not be eligible for credit.

Receiving return authorization does not guarantee a refund. Returned merchandise must meet all applicable return requirements and is subject to inspection.

For health, safety, regulatory, manufacturer, or supplier reasons, some products are not eligible for return.

Non-returnable products may include:

• Opened or used personal hygiene products
• Products that have come into contact with the body or bodily fluids
• Certain incontinence and personal care products
• Sterile products when the package or seal has been opened or compromised
• Hazardous materials and certain chemical products
• Temperature-sensitive or perishable products
• Prescription, regulated, or otherwise restricted products
• Customized, personalized, or special-order products
• Products marked as non-returnable or final sale
• Products restricted from return by the manufacturer or supplier
• Products that cannot be resold due to their condition, packaging, health, or safety requirements

Additional product-specific return restrictions may apply.

If you are unsure whether a product is returnable, please contact us before opening or using it.

For standard returns that are not the result of an error, damage, or defect, the customer is generally responsible for return shipping costs.

Please follow the return instructions provided by Med Mart Supply. We strongly recommend using a trackable shipping method when returning merchandise.

Original shipping and handling charges are generally non-refundable.

If you received an incorrect product or the return is due to an error on our part or that of our fulfillment partner, we will work with you to arrange the appropriate return.

Most standard eligible returns do not have a Med Mart Supply restocking fee. However, certain products may be subject to manufacturer or supplier restocking fees.

If a restocking fee applies to your return, we will inform you as part of the return authorization process whenever possible.

Please inspect your order promptly after delivery.

If a product arrives damaged, contact Med Mart Supply within 5 business days of delivery. Please retain the product, original packaging, shipping carton, labels, and packing materials while your claim is being reviewed.

We may request photographs of the product and packaging to help document shipping damage and process your claim.

Do not discard damaged merchandise or packaging until we provide further instructions.

If you believe a product is defective, please contact us as soon as possible.

Depending on the product and manufacturer, we may arrange a return, replacement, or direct you through the manufacturer’s warranty process.

Manufacturer warranty policies may apply separately from this Return Policy.

If you receive an incorrect product or believe an item is missing from your shipment, please contact us within 5 business days of delivery.

Keep all packaging and shipment documentation until the issue has been resolved.

We will review the shipment and work with our fulfillment partners to correct confirmed shipping errors.

Once an authorized return has been received and inspected, approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for an approved refund to be processed after the returned merchandise has been received and accepted. Your financial institution may require additional time for the credit to appear on your account.

Original shipping charges, return shipping costs, and applicable restocking fees may be deducted from the refund unless the return resulted from an error on our part, an incorrect shipment, or an eligible damaged or defective product.

Please contact us before refusing a delivery.

Orders that are refused, returned to sender, or deemed undeliverable may be subject to return shipping charges, carrier fees, supplier fees, or other applicable charges.

Any refund will be issued after the merchandise has been returned and processed, less applicable charges.

We process orders quickly and cannot guarantee that an order can be changed or canceled after it has been submitted.

If you need to cancel an order, contact us as soon as possible. If the order has already entered fulfillment or shipped, it may need to be handled as a return and will be subject to this Return Policy.

Med Mart Supply offers a large selection of products fulfilled through multiple manufacturers, distributors, and fulfillment locations. As a result, return eligibility, return procedures, restocking fees, and other requirements may vary by product.

Where a manufacturer or supplier imposes product-specific return restrictions, those requirements may apply in addition to this policy.

We will communicate applicable restrictions during the return authorization process whenever possible.

To request a return, contact Med Mart Supply Customer Service with:

• Your order number
• The product you would like to return
• The quantity being returned
• The reason for the return
• Details and photographs if the product is damaged, defective, or incorrect

Please wait for return authorization and instructions before shipping your product.

Unauthorized returns may be refused and may not be eligible for a refund.

If you have questions about whether a product is eligible for return, contact Med Mart Supply Customer Service before sending the product back.

We are happy to review the product’s return requirements and help you through the process.