Last Updated: August 2026

At Med Mart Supply, we want to provide a secure and transparent checkout experience. This Payment Policy explains how payments, authorizations, charges, and refunds are handled when you place an order through our website.

Med Mart Supply is a DBA (Doing Business As) of Queen City Med Mart.

Med Mart Supply accepts the payment methods displayed during checkout.

Available payment options may include:

• Major credit and debit cards
• PayPal
• Venmo
• Digital wallets
• Financing or installment payment options
• Other payment methods displayed at checkout

Available payment methods may vary based on the order, device, customer eligibility, or other factors.

The payment options displayed during checkout are the payment methods currently available for your purchase.

When you place an order, your payment method may be authorized for the total amount of your purchase, including applicable product charges, shipping, taxes, and other charges disclosed during checkout.

An authorization may temporarily reduce the available balance or credit on your payment method even before a charge is finalized.

If payment cannot be authorized or processed successfully, we may be unable to complete your order.

We use secure payment-processing systems and reasonable safeguards designed to protect payment information during checkout.

Sensitive payment information should only be submitted through the secure checkout process on the official Med Mart Supply website.

Med Mart Supply will not ask you to send complete credit card information by email or text message.

All prices displayed on Med Mart Supply are listed in United States Dollars (USD) unless otherwise stated.

Before submitting your order, checkout will display the applicable:

• Product prices
• Discounts
• Shipping charges
• Taxes
• Other applicable charges
• Final order total

Please review your order total before completing your purchase.

Our standard shipping rates are:

• Orders of $49 or more: Free standard shipping
• Orders under $49: $6.95 standard shipping

Certain oversized, heavy, freight, special-handling, or otherwise excluded products may have different shipping charges.

Any applicable shipping charges will be displayed during checkout before you submit your order.

Please review our Shipping Policy for additional information.

After successfully placing an order, you will receive an order confirmation containing information about your purchase.

Please review your order information carefully.

An order confirmation acknowledges that we received your order and does not necessarily mean the order has been accepted, fulfilled, or shipped.

For the protection of our customers and our business, orders may be subject to fraud screening or additional payment verification.

We may contact you using information provided with your order if additional verification is required.

Providing inaccurate or incomplete billing, shipping, or contact information may delay processing or result in cancellation of an order.

If you need to change or cancel an order, please contact us as soon as possible.

Many orders begin processing quickly, and most in-stock orders ship the same business day. Because of this, we cannot guarantee that an order can be changed or canceled after it has been submitted.

If an order has already entered fulfillment or shipped, it may instead be subject to our Returns & Refunds Policy.

Certain purchases may be eligible for financing, installment payments, digital wallets, or other alternative payment methods.

Eligibility, approval, payment schedules, interest or financing terms, and other conditions associated with these services are determined by the applicable payment provider.

Selecting one of these payment methods may also subject you to the provider's terms and privacy policies.

Not all payment options are available to every customer or for every purchase.

Approved refunds are generally issued to the original payment method used for the purchase.

For authorized returns, approved refunds are typically processed within 5–10 business days after the returned product has been received and inspected.

Once Med Mart Supply issues a refund, additional processing time may be required before the credit appears in your account. This timing is determined by your bank, card issuer, or payment provider.

Any applicable return shipping charges or other deductions will be handled in accordance with our Returns & Refunds Policy.

We make reasonable efforts to ensure that pricing and payment information displayed on our website is accurate.

If a pricing, promotional, technical, or payment-processing error affects an order, we reserve the right to correct the error and contact you regarding available options.

If an order is canceled after payment has been collected, an applicable refund will be issued to the original payment method.

If you have questions about a payment, refund, order charge, or billing issue, please contact us.

Med Mart Supply
Legal Business Name: Queen City Med Mart
Doing Business As (DBA): Med Mart Supply

Business Address:
10780 Reading Rd.
Cincinnati, OH 45241
United States

Email: [email protected]

Phone: (844) 958-4050

Business Hours:
Monday – Friday: 9:00 AM – 8:00 PM Eastern Time
Saturday: 10:00 AM – 3:00 PM Eastern Time
Sunday: Closed