Returns & Refunds
What is Med Mart Supply's return policy?
Returns are generally accepted within 30 days, subject to product condition and manufacturer or supplier restrictions. Contact us before sending an item back so we can confirm eligibility and provide return instructions. Some returns may require an RMA...
How do I start a return?
Contact customer service with your order number, the item you want to return, and the reason for the return. We will confirm whether the item is eligible and provide instructions. Do not send a return until you receive any required authorization or RMA...
Do I need an RMA to return an item?
An RMA may be required for your return. Contact us before shipping anything back, and follow the return instructions provided. Returns sent without required authorization may be delayed or refused.
Which items cannot be returned?
Certain opened hygiene items, hazardous products, special-order items, and products restricted by a manufacturer or supplier may be non-returnable. Eligibility can vary by product, so contact us before opening or returning an item if you are unsure.
What should I do if my item arrives damaged or defective?
Contact us within 5 business days of delivery. Keep the product, packaging, and shipping materials, and be ready to provide your order number and photos if requested. We will review the issue and explain the available next steps.
When will I receive my refund?
After an eligible return is received, inspected, and approved, refunds are typically issued within 5–10 business days. Your bank or card provider may need additional time to post the credit.
Are return shipping or restocking fees charged?
Med Mart Supply does not charge restocking fees. Return shipping costs depend on the reason for the return and the product's manufacturer or supplier terms. We will explain any applicable charges when your return is authorized.