Help Center

Your order number is included in your order confirmation email. If you created an account, it may also be available in your order history. Have this number ready when contacting customer service.

Because our catalog includes products that may ship from different warehouses or suppliers, an order can arrive in multiple packages. Tracking details may be sent separately for each shipment. Contact us if the shipment information does not explain a...

Browse or search for the products you need, choose the available options and quantity, and add them to your cart. When you are ready, proceed to checkout, enter your shipping and payment information, review the order, and submit it. You will receive ...

An account may make it easier to view order history and manage future purchases. If guest checkout is offered, you can also place an order without creating an account.

When tracking is available, we will send it to the email address used for your order. If you have an account, tracking may also appear in your order history. Some orders ship in more than one package, so you may receive multiple tracking numbers.

Contact us as soon as possible. We will try to help, but orders may begin processing quickly and changes or cancellations are not guaranteed after an order has been submitted. Supplier-direct and special-order items may have additional restrictions.

Shipping charges are shown during checkout before you place your order. Free standard shipping is available on orders of $49 or more where applicable; some products, destinations, or delivery services may be excluded.

Yes. Orders of $49 or more qualify for free standard shipping where applicable. Oversized, heavy, supplier-restricted, expedited, or certain destination shipments may have additional charges that will be shown at checkout.

Most orders ship within 1 business day. Processing can take longer for certain products, supplier-direct shipments, backorders, special orders, weekends, or holidays. We will share tracking when it becomes available.

Delivery time depends on the product, destination, shipping method, and fulfillment location. Any estimate shown at checkout or in tracking is an estimate and can change after the carrier receives the package.

Not always. Items may ship from different warehouses or directly from suppliers, so you may receive more than one package and tracking number. You are charged only according to the final order and shipping terms shown at checkout.

Contact us immediately. We may be able to update the address before processing begins, but changes are not guaranteed once an order has entered fulfillment or shipped. Carrier restrictions may also apply.

Save 20% on your first subscription order and 5% on every delivery after. Plus, get free shipping when your subscription items total $49 or more after the subscription discount.

Yes. Subscription items ship free when your subscription-item subtotal is $49 or more after the subscription discount. If your subscription items total less than $49 after the subscription discount, standard shipping rates apply.

Returns are generally accepted within 30 days, subject to product condition and manufacturer or supplier restrictions. Contact us before sending an item back so we can confirm eligibility and provide return instructions. Some returns may require an RMA...

Contact customer service with your order number, the item you want to return, and the reason for the return. We will confirm whether the item is eligible and provide instructions. Do not send a return until you receive any required authorization or RMA...

An RMA may be required for your return. Contact us before shipping anything back, and follow the return instructions provided. Returns sent without required authorization may be delayed or refused.

Certain opened hygiene items, hazardous products, special-order items, and products restricted by a manufacturer or supplier may be non-returnable. Eligibility can vary by product, so contact us before opening or returning an item if you are unsure.

Contact us within 5 business days of delivery. Keep the product, packaging, and shipping materials, and be ready to provide your order number and photos if requested. We will review the issue and explain the available next steps.

After an eligible return is received, inspected, and approved, refunds are typically issued within 5–10 business days. Your bank or card provider may need additional time to post the credit.

Med Mart Supply does not charge restocking fees. Return shipping costs depend on the reason for the return and the product's manufacturer or supplier terms. We will explain any applicable charges when your return is authorized.

Available payment methods are shown at checkout. Select your preferred option and complete the requested billing information before submitting the order.

No. Med Mart Supply is a private-pay retailer and does not bill Medicare, Medicaid, or private insurance. You are responsible for payment at checkout. If you plan to seek reimbursement, check with your plan before purchasing; reimbursement is not guaranteed...

A payment may be declined because of billing details, available funds, card restrictions, or an issuer security check. Review the information entered and contact your card issuer if the issue continues. You may also try another payment method offered...

Enter the promo code in the designated field during checkout and apply it before placing your order. Promotions may have dates, product exclusions, or other terms. If a valid code does not apply, review its terms or contact us before completing the purchase...

Eligible purchases may be completed with HSA or FSA funds through TrueMed. Eligibility depends on the product and your plan. Follow the TrueMed option when shown and keep your documentation for your records.

Product pages show the latest availability information we have, but inventory can change and some items are fulfilled by suppliers. If an item becomes unavailable after you order, we will contact you with available options.

Med Mart Supply offers a broad catalog fulfilled through multiple warehouses and suppliers. Stock, processing time, packaging, and shipping options can therefore vary by item. Check the product page and checkout details for the most current information...

Manufacturers may update packaging, labeling, or product appearance without immediate notice. The product's core specifications should match the listing, but review the label and instructions you receive before use. Contact us if the item appears materially...

Review the unit, pack, case quantity, and product details on the product page before ordering. Packaging can vary by manufacturer. If the quantity is unclear, contact us with the product name or item number before purchasing.

Our team can help clarify listed features, sizing, compatibility, packaging, and availability. We cannot provide medical advice or diagnose a condition. For clinical guidance or questions about whether a product is appropriate for you, speak with a qualified...

Select the account or sign-up option and enter the requested information. After creating an account, you may be able to view order history and manage saved details, depending on the features available at launch.

Use the password-reset link on the sign-in page and follow the instructions sent to your email. If the message does not arrive, check your spam folder and confirm that you entered the email associated with your account.

Yes. Med Mart Supply supports business customers. Contact us to discuss your organization, purchasing needs, account options, and any pricing that may be available. Eligibility and terms can vary. Business Accounts

Yes, eligible organizations may request tax-exempt purchasing. Submit the required exemption documentation for review before placing a tax-exempt order. Approval and applicable tax treatment depend on the documentation and jurisdiction.

When you subscribe, your order automatically renews at the delivery frequency you choose: every 30, 60, or 90 days. Your saved payment method will be charged for each scheduled delivery until you cancel.

Yes. We'll email you 3 days before each scheduled delivery with your upcoming items, delivery date, and amount. You can make changes or cancel before the scheduled delivery is processed.

You can manage your subscription anytime in My Account. You can change quantities or delivery frequency, skip or reschedule a delivery, pause your subscription, or cancel.

You can cancel anytime in My Account with no cancellation fee. Cancellation applies to future deliveries that have not already been processed. Orders that have already been processed or shipped are not affected.

Save 20% on your first subscription order and 5% on every delivery after. Plus, get free shipping when your subscription items total $49 or more after the subscription discount.

No. There are no subscription fees, minimum number of deliveries, or cancellation fees.

If we're unable to charge your saved payment method, your delivery will not ship. Depending on the reason for the failed payment, we may retry the payment, place your subscription on hold, or cancel it. You can update your payment method in My Account...

You can review the complete Subscription Terms for additional information about automatic renewals, payments, deliveries, cancellations, and managing your subscription.

Yes. Subscription items ship free when your subscription-item subtotal is $49 or more after the subscription discount. If your subscription items total less than $49 after the subscription discount, standard shipping rates apply.